Internet & NBN
In everything we do, we help Australian Business more
Frequently asked questions
When does my internet data plan reset?
Your monthly data usage is for the calendar month, so it will reset for you automatically on the 1st of each month
Do I need to cancel my services with my old provider?
Depending on the internet connection you have with us, speeds can differ.
For NBN Connections, there are 3 speed tiers available:
- Up to 25/5
- Up to 50/20
- Up to 100/40
My Internet has slowed down since we moved to the cloud
A lot of business’s are moving their programs to the cloud and so the need for faster internet speeds are becoming increasingly common.
Your current internet can be affected with this transition to the Cloud. Speak to our team to look at internet upgrade options in your area.
If I pay my account manually, will the direct debit set up still go through?
Are there any fees if I increase my Included Data Plan?
All plan upgrades, once accepted, will only take effect as of the next calendar month, and not the current month in which the request was made.
NBN is available now, can C.T. Agency help me with this?
C.T. Agency can assist with transitioning your business to the NBN. Once NBN is available at your site, C.T. Agency will facilitate the move to a new NBN connection and your Voice services. Email our experts at [email protected]Â to confirm when NBN is ready to order at your address.