MAINTENANCE & FAULTS
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Frequently asked questions
Can I purchase additional handsets?
You sure can, simply email us at [email protected], and one of our team members will contact you directly to discuss your needs.
We offer options to purchase the additional equipment outright, or depending on your circumstances, C.T. Agency might also be able to assist with one of our Financing options. See our Finance FAQ’s or call us on 1300 78 11 27 to discuss this further.
How do I make changes to the current set up?
Our useful User Guides offer step to step instructions on how to make changes to existing programming on your Phone system.
For anything more complex, or assistance with making changes, email our friendly staff at [email protected], and one of our team members will contact you directly to discuss your needs.
We are looking to relocate, how much notice do I have to give?
C.T. Agency will require as much notice as possible, so as soon as you know, let us know. Some services take up to 8 weeks to relocate, and to ensure we can work with your timeline, the sooner we can start preparing for your move, the smoother the transition will be. Please contact our team on 1300 78 11 27 to assist you with planning your relocation.
How do I store a new number in my system speed dials or on my handset?
Guides and follow the instructions on how to enter these in.
You can also contact our office on 1300 78 11 27 if you require further assistance with this.
How do I change my voicemail for after hours?
Refer to our User Guides and follow the instructions on how to make these changes.
You can also contact our office on 1300 78 11 27 if you require further assistance with this.