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Equipment Maintenance

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I’m not receiving an invoice for the monthly amount being debited for the Equipment Contract.
Your Rental / Lease agreement acts as your monthly tax invoice for the duration of the term. To receive another copy, please email [email protected]
Email [email protected] for a new Direct Debit form. Once completed and signed, the details will be updated for all future monthly debits.

Contact our team who will discuss the process should you wish to terminate your equipment contract early. Termination of your Rental Agreement or Lease Agreement will comprise of the fixed monthly rental payment multiplied by the remaining term, plus any fees charges and arrears, if any. For an accurate amount, and to discuss your intention to terminate, please contact our billing team on either [email protected], or 1300 781127

Its likely that at this point you have been contacted by one of our account managers to discuss your end of term options. At the end of the rental you have the option to buy the equipment at an agreed price, return it, renew your existing agreement, or start a new one with new products. You can also upgrade during the term of the agreement. Our dedicated account managers provide a thorough analysis of your existing agreements and cater a customised solution for your changing business needs. To speak to our team, contact [email protected], who will assist with arranging an obligation free face to face meeting.
An equipment rental agreement means:
  • No depreciating assets on your balance sheet
  • No capital outlay: easy on your cash flow
  • Payments are typically 100% tax-deductible
  • Flexible terms: 24-60 months
  • Simple & easy approval process
An Equipment Rental is great for equipment that becomes obsolete fast. It’s a smart way to avoid being stuck with a product that has depreciated in value by the time you decide to replace it. When you rent you are paying to use, rather than own the equipment. There’s no initial outlay, so you preserve your funds for rainy days or other investments. You can also deduct your repayments as operating costs. To speak to our team, contact [email protected], who will assist with arranging an obligation free face to face meeting.
A Rental Agreement is a fixed payment obligation, therefore once you are approved and your Rental Agreement begins, the rental payments will be fixed throughout the term.
The rental installments are payable monthly depending on the payment period in your Rental Agreement. The rental payments are shown inclusive and exclusive of GST. As rental payments are a fully deductible operating expense you may be entitled to a tax deduction and or an input tax credit (confirm with your independent tax advisor).
As the operator of the equipment, you will typically retain and bear the risk of accidental loss or damage to the equipment anywhere in Australia. You should always maintain insurance for the equipment to protect against the risk of accidental loss or damage to the equipment.
You can contact CT Agency and provide us with the details of the new equipment you are looking to upgrade to and we can assist in rolling some or all your existing rental obligations into a new Rental Agreement. The proposed term of the new rental together with where you are at with your existing Rental Agreement will determine what your new rental payment will be. To speak to our team, contact [email protected], who will assist with arranging an obligation free face to face meeting.

Equipment Rental Agreements are available to all businesses, including sole traders with a registered ABN who will be using the equipment for business purposes only. Contact our team on 1300 78 11 27 to arrange for one of our specialists to meet with you face to face, obligation free.

Contact our Billing Team who will provide you with both the necessary details, and forms required to complete a transfer of both your Phone account and Equipment Finance agreement to the new owner

When should I expect to receive my phone bill?

We will email your monthly phone account on or around the 7th of every month to the email address we have been provided.

Internet services will need to be cancelled with your old provider, once your new connection with C.T. Agency has been completed, and your network on site has been switched over.

Voice lines will be transferred across to C.T. Agency in accordance with your Application for Telephone Services. Any services which you do not wish to transfer across will need to be disconnected with your old provider.

Its best you discuss this with our provisioning team and they can be contacted on 1300 781127.

When transferring your services over to another carrier, there are pro-rated line rental charges.

On your first invoice, you might see two (2) charges for these line rental fees; one from the date your service was transferred across to C.T. Agency through to the end of the same month, and another for the next month in advance.

All phone bills thereafter will only have one charge, for the month in advance for all services which have associated line rental and/or plan fee

Simply email [email protected] requesting to add this person to your account. Note: The request must come from the authorised person on the account.
Our Direct debits are set up to occur on the due date of your invoice. If a payment is received prior to the due date, and the balance on your account is zero, the Direct Debit will not go through.
All Line rental and plan fees are billed one full month in advance. All usage charges; calls, internet, and mobile usage are billed for the previous calendar month, from the 1st of the month to the end of the month.
C.T. Agency emails monthly phone accounts to the email address provided to us. To add additional email addresses to receive the phone account, please complete the “Adding an Authorised Contact” Form and send it through to Nexgen emails monthly phone accounts to the email address provided to us. To add additional email addresses to receive the phone account, please complete the “Adding an Authorised Contact” Form and send it through to  [email protected]
C.T. Agency will continue to bill you for all usage and line rental / plan fees until such time that your services have completed ported away, plus 30 days notice. You may still have services which have not transferred away, hence the phone bill from C.T. Agency. Contact us directly to confirm which services might still be billing with us.
Your first invoice from C.T. gency will have charges from the date we transferred your services across to us. Your old provider could be sending out your final bill, which should have charges up until the date which the services transferred to C.T. Agency. You might also have services with your old provider, which are not to come across to C.T. Agency, or services which are yet to still be transferred. Contact us to help guide you through the invoice you have received from your old provider.
Equipment Rental Agreements are available to all businesses, including sole traders with a registered ABN who will be using the equipment for business purposes only. Contact our team on 1300 78 11 27 to arrange for one of our specialists to meet with you face to face, obligation free.
If you are having difficulties meeting your payment obligations, please contact the C.T. Agency Equipment Rentals team on 1300 78 11 27 to discuss your options.
I’m not receiving an invoice for the monthly amount being debited for the Equipment Lease.
Your Rental / Lease agreement acts as your monthly tax invoice for the duration of the term. To receive another copy, please email [email protected]

Email [email protected] for a new Direct Debit form. Once completed and signed, the details will be updated for all future monthly debits.

Contact our team who will discuss the process should you wish to terminate your equipment contract early. Termination of your Rental Agreement or Lease Agreement will comprise of the fixed monthly rental payment multiplied by the remaining term, plus any fees charges and arrears, if any, plus the residual amount. For an accurate amount, and to discuss your intention to terminate, please contact our billing team on either [email protected], or 1300 78 11 27.
C.T. Agency can assist with the Novation of an existing Equipment Contract. Contact us at [email protected] and our team will discuss the process of transferring the contract. *Please note that the application by the new entity is subject to credit approval, and the current applicant will remain responsible for all obligations to this contract until such time that the Novation has been successfully completed.
It’s likely that at this point you have been contacted by one of our account managers to discuss your end of term options. C.T. Agency offers the ability to Upgrade and Renew your contract; provide notice and terminate your contract at expiry and return or purchase the equipment; and lastly, continue month to month. Our dedicated account managers provide a thorough analysis of your existing agreements and cater a customised solution for your changing business needs. To speak to our team, contact [email protected], who will assist with arranging an obligation free face to face meeting.

The lease installments are payable monthly depending on the payment period in your Lease Agreement. The lease payments are shown as inclusive and exclusive of GST. As lease payments are a fully deductible operating expense you may be entitled to a tax deduction and or an input tax credit (confirm with your independent tax advisor).

As the operator of the equipment, you will typically retain and bear the risk of accidental loss or damage to the equipment anywhere in Australia. You should always maintain insurance for the equipment to protect against the risk of accidental loss or damage to the equipment.

You can contact C.T. Agency and provide us with the details of the new equipment you are looking to upgrade to and we can assist in rolling some or all your existing lease obligations into a new Lease or Rental Agreement. The proposed term of the new rental or lease together with where you are at with your existing Lease Agreement will determine what your new monthly payment will be.

Equipment Lease Agreements are available to all businesses, including sole traders with a registered ABN who will be using the equipment for business purposes only. Contact our team on 1300 78 11 27 to arrange for one of our specialists to meet with you face to face, obligation free.

If you are having difficulties meeting your payment obligations, please contact the C.T. Agency Equipment Rentals team on 1300 78 11 27 to discuss your options.

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