Internet & NBN
In everything we do, we help Australian Business more
Frequently asked questions
When does my internet data plan reset?
Your monthly data usage is for the calendar month, so it will reset for you automatically on the 1st of each month
Do I need to cancel my services with my old provider?
Depending on the internet connection you have with us, speeds can differ.
For NBN Connections, there are 3 speed tiers available:
- Up to 25/5
- Up to 50/20
- Up to 100/40
My Internet has slowed down since we moved to the cloud
A lot of business’s are moving their programs to the cloud and so the need for faster internet speeds are becoming increasingly common.
Your current internet can be affected with this transition to the Cloud. Speak to our team to look at internet upgrade options in your area.
If I pay my account manually, will the direct debit set up still go through?
Are there any fees if I increase my Included Data Plan?
All plan upgrades, once accepted, will only take effect as of the next calendar month, and not the current month in which the request was made.
NBN is available now, can C.T. Agency help me with this?
C.T. Agency can assist with transitioning your business to the NBN. Once NBN is available at your site, C.T. Agency will facilitate the move to a new NBN connection and your Voice services. Email our experts at sercvice@ctagency.com.au to confirm when NBN is ready to order at your address.
Can I receive usage notifications for my Internet Connection?
NBN keeps calling me and telling me I need to switch before my lines are cut off
Who provides business-grade NBN with proper support if something goes wrong?
CT Agency supplies business-grade NBN across Sydney with direct support from an Australia-based team rather than a generic residential help desk. Faults get escalated faster on a business plan, and Sydney offices get a dedicated contact instead of waiting in a queue built for home internet customers.
How much internet speed does an office actually need to run a cloud phone system smoothly?
CT Agency sizes NBN connections for Australian offices based on how many concurrent calls and devices the cloud phone system needs to support. Sydney businesses with ten or so staff usually need less bandwidth than expected, since voice traffic is lighter than most people assume compared to file transfers or video calls.
How do I know which NBN connection type is available at my business address?
CT Agency checks address-level availability across Australia to confirm whether fibre to the premises, fibre to the node or another NBN type serves a given site. Sydney businesses in older buildings sometimes have more limited options, so this check happens before any plan is recommended or signed up.
Is there a way to keep internet running if the main NBN connection drops out?
CT Agency configures backup failover for Australian businesses, so if the primary NBN connection drops, traffic switches to a secondary line automatically. Sydney offices running EFTPOS or a cloud phone system rely on this to avoid a full stoppage during an outage that would otherwise take hours to resolve.