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Experts in office phone systems, leading the field in Australia.
We're the top experts in VoIP and office phone systems.
What constitutes the optimal office telephone system?
PHONE SYSTEM FEATURES YOU MUST HAVE
Hunt Group
Distribute your incoming calls to the relevant phone line after a caller makes a choice regarding the purpose of their call.
Mobile extension
Call Accounting
Capture all of your phone records, usage and costs using our specialised software or hardware.
Voicemail to Email
Receive voicemail messages straight to your inbox, so you can listen to your messages anytime, anywhere on your computer or mobile device.
Conference calls
Conduct virtual meetings over the phone with numerous people using high quality conference call functionality.
Music on hold
Prevent your callers from hanging up the phone by keeping them engaged while waiting to speak with the person on the other line.
Work remotely
Transfer calls via a voice menu system without the need of having a telephone operator or receptionist.
Call Recording
Build a better customer experience by recording and saving your telephone conversations in a digital audio file format.
Office Phone Call Management Systems
This feature automatically directs incoming calls from particular numbers to specific lines within your organization. For example, if a doctor frequently communicates with a pharmaceutical company, calls from that company’s number can be automatically routed to the doctor’s line.
When all lines are busy, caller queues keep incoming callers on hold until someone becomes available to assist them. This ensures that callers don’t receive a busy signal and helps manage high call volumes efficiently.
An auto-attendant is a virtual receptionist that directs incoming calls to the appropriate department or extension without the need for human intervention. Callers are greeted with a menu of options and can select the one that best fits their needs, improving call routing efficiency.
This feature allows you to customize call routing based on the time of day or day of the week. For example, calls outside of regular business hours can be automatically redirected to an on-call doctor’s mobile phone to ensure continuous availability for urgent matters.
Incoming faxes are automatically converted into digital format and forwarded to designated email addresses. This ensures that important messages are received promptly and can be easily accessed and managed electronically, eliminating the need for traditional fax machines and paper-based communication.
IVR systems use pre-recorded voice prompts and menus to allow callers to interact with the system using spoken commands or keypad inputs. This technology enables callers to communicate their needs or navigate through options without the assistance of a live operator, saving time for both callers and staff.
Discover how CT Agency can assist you with your business needs.
Constant need for efficiency
In today’s fast-paced world, businesses face constant technological changes from both internal and external factors, leaving no room for complacency. Additionally, with Australia’s workforce becoming more mobile, there’s an unprecedented need for reliable communication systems that function seamlessly around the clock.
Personalised Solutions
New systems or upgrades? Whatever your needs and modus operandi, CT Agency has a personalised phone system and communications solution for you. You may be after quality phone systems in Sydney packed with important features. Or you’ve decided that your customer service experience has a greater impact in serving your clients through phone systems in Brisbane. Or you’re considering getting expert service and advice regarding phone systems in Melbourne. Or indeed, all of the above.
Mistakes you want to steer clear of.
The last thing you want to be lumbered with are business phone systems that have become outdated. Having your feet stuck in the past often leads to setbacks in sales as well as affecting employee morale. Customer service suffers, and you land up with frustrated and disgruntled clients, who may then take their business elsewhere. The implementation of leading edge business telephone systems sends a strong positive signal through a company’s workforce – it demonstrates a culture of employing maximum resources in the quest for greater overall strategic outcomes.
Better Teamwork
It’s common knowledge that a happy employee is a more productive employee. Harnessing the latest office technology from CT Agency enables you to:
- Get your teams on side.
- Inspire greatness.
- Help your teams to maintain peak performance.
- Increase your teams’ productivity and morale.
- Improve efficiency and effectiveness.
Becoming proficient in evolving technology.
We provide service wherever you are.
Advantages of utilizing CT Agency Systems.
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Everything you need to attain the next level of growth in your business is available on CT Agency
Fund your Telecommunications Solutions
So we can help take your business to the next level
Experience high-definition audio and video communication. Initiate one-on-one or group video sessions effortlessly with a single tap.